The Calogi Loyalty program ('c-Club') is operated by Dnata trading as Calogi.
c-Club is governed by the c-Club Program Rules. c-club reserves the right to change, modify or amend any part of the c-Club program at any time in accordance with the c-Club Program Rules. This right includes, but is not limited to, changes in c-Club partner affiliation, rules for earning and redeeming credit, rules for use of awards and specific features of promotional offers.
PLEASE READ THESE PROGRAM RULES CAREFULLY TO FAMILIARISE YOURSELF WITH THE BASIS UPON WHICH REWARDS MAY BE EARNED, AWARDED, VARIED OR CANCELLED.
The Program Rules are current and effective from 01 January 2010. Please telephone the Calogi Help Desk to ensure that you have a current copy of the Program Rules.
Name changes by a Company Member must be notified to c-Club in writing and accompanied by all such legal or other documentation as c-Club shall from time to time request to evidence that change. c-Club may require additional information for account validation purposes in respect of any change to a Company Member's personal details.
1.1 In these Program Rules:
Calogi (Cargo Logistics International) is a revolutionary supply chain e-commerce portal, which is designed to modernise the air cargo industry. Calogi is both a business to business (B2B) and business to consumer (B2C) portal which will link airport communities and provide a common platform for conducting electronic commerce. Calogi allows data to be transferred seamlessly between supply chain stakeholders, thus reducing the need for time consuming paper-based processes;
Means the account to which the Points of a Company Member will be accrued or deducted;
Means, as the context requires, Calogi operating a loyalty program on its own behalf or the name given to the loyalty program itself:
Means a company who has been granted membership of the c-Club loyalty program;
Company Membership Tier
Means a membership level in the c-Club loyalty program;
Means points accrued by a Company Member under c-Club based on the consumption of qualifying goods and services;
Means specified goods, services or credit to be provided by c-Club or a Service Partner to a Company Member in exchange for Points;
Means a provider of goods or services which is participating in c-Club from time to time, and may include airlines, and service provider;
Means Points accrued in respect of qualification for a Company Membership Tier, being a Point earned based on the consumption of qualifying goods and services.
1.2 In these Program Rules, unless a contrary intention appears
(a) a reference to the singular includes a reference to the plural, and vice versa;
(b) a reference to a gender includes a reference to the opposite gender;
(c) a reference to a party includes a reference to its authorised employees; and
(d) headings are inserted for the purpose of convenient reference only.
2. Company Membership
2.1. Application for Company Membership of c-Club is automatically granted to companies who have subscribed to the Calogi Portal in communities where c-Club has been implemented.
2.2. Company Membership is automatically terminated if a company decides to leave c-Club or DNATA trading as Calogi. Points accumulated but are not redeemed prior to termination in these circumstances will be immediately cancelled.
2.3. Company Membership is not transferable. A Company Member is not permitted to hold more than one Account. All Points and Rewards earned under c-Club are accrued by or issued to the Company Member in its Company Member Account.
2.4. Name changes by a Company Member must be notified to c-Club in writing and accompanied by all such legal or other documentation as c-Club shall from time to time request to evidence that change. c-Club may require additional information for account validation purposes in respect of any change to a Company Member's details.
2.5. All tax, duties and other liabilities arising from the accumulation of Points or the receipt and use of Rewards are and remain the sole responsibility of Company Members and must be paid prior to the issuance of a Reward. c-Club gives no warranty or assurance in relation to such tax, duties or other liabilities.
2.6. c-Club may in its absolute discretion suspend, cancel or terminate a membership or a Company Member's accumulated Points at any time.
2.7. All Points credited but not exchanged for Rewards, as well as any unutilised Rewards, are cancelled upon a company ceasing to be a Company Member.
Company Membership Tier
2.8. When a Company Member first joins c-Club, it will be automatically granted the base tier. A Company Member may be granted a higher tier depending on the number of Tier Points accrued in each calendar year.
2.9. The number of Tier Points required for each Company Membership Tier and the benefits and privileges provided to a Company at each Company Membership Tier may be changed at any time without notice.
2.10. c-Club may establish, upgrade or downgrade a Company Member's Company Membership Tier at its sole discretion. Only Tier Points accumulated in each calendar year are considered in granting a particular Company Membership Tier and are not carried forward to any other calendar year.
2.11. Service Partners, and the terms and conditions under which Points are earned through a Service Partner, may vary from time to time. The terms and conditions concerning the accrual of Points may also vary between Service Partners. It is the responsibility of the Company Member to verify eligibility to earn Points at the time of booking.
3.1 A Company Member may earn Points by buying services on or after his or her enrolment date. Transactions undertaken from the date of enrollment are eligible for Points. Points are awarded for eligible services purchased on the Calogi Portal.
3.2. Points are awarded only for goods and services actually supplied. In particular, no Points will be earned in connection with goods or services which have been ordered but cancelled prior to utilisation by a Company Member, or in circumstances in which the Company Member fails to meet any obligation on his or her part in connection with the order.
3.3. Points are not transferable and cannot be combined with the Points of any other Account. Credit is not given for any activity undertaken before Company Membership is granted unless otherwise specified by c-Club. Company Members cannot transfer Points to any other similar loyalty programs whether operated by Dnata or any third party.
3.4. It is the Company Member's responsibility to be aware of both the Points in their account, and when they will expire. This can be monitored at any time online at www.calogi.com.
3.5. Service Partners, and the terms and conditions under which Points are earned through a Service Partner, may vary from time to time. The terms and conditions concerning the accrual of Points may also vary between Service Partners. It is the responsibility of the Company Member to verify eligibility to earn Points at the time of booking the service.
4.1. All Rewards must be claimed directly online. Points may be redeemed for Rewards only by that Company Member.
4.2. Rewards can be converted to a cash value and the Company Member can have the cash value credited to his or her Calogi Account.
4.3. All rewards are subject to taxes applicable at the time of issue.
4.4. Company Members may redeem Points for Rewards at any time while the Points are valid, subject to availability and applicable conditions as set out in these Program Rules or in terms and conditions imposed by Service Partners.
4.5 To claim a Reward, a Company Member must have accumulated the required amount of Points in his or her applicable Account.
4.6. All Rewards are subject to availability and Service Partner's restrictions. c-Club or Service Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all services at all times. c-Club may withdraw, replace or substitute Rewards at any time without notice.
4.7. c-Club may at any time without notice alter the number of Points required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
4.8. When a Company Member selects services and/goods from a Service Partner the contract for such services and/or goods is between the Company Member and Service Partner. Accordingly the terms and conditions of the Service Partner shall apply to purchase of the goods and/or services selected by the Company Member. Some of these terms and conditions are mentioned on the Web site but c-Club strongly recommends that the Company Member reads the terms and conditions and also checks with the Service Partner prior to selecting the goods and/or services. By accepting the Service Partner's offer, the Company Member is agreeing to abide by the terms and conditions of the purchase imposed by the Service Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT PERMITTED BY LAW, c-CLUB ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY SERVICE PARTNERS IN CONNECTION WITH A SERVICE PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE COMPANY MEMBER. The rights, if any, which a Company Member may have in connection with a Reward are solely against the Service Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Company Member will be subject exclusively to the terms and conditions of Service Partners supplying the Reward.
4.9. TO THE EXTENT PERMITTED BY LAW, c-CLUB ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.
4.10. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER c-CLUB. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
4.11. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAM RULES, THE LIABILITY OF c-CLUB, OR A SERVICE PARTNER IN RESPECT OF GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING:(a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS IN REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND IN THE CASE OF SERVICES, HAVING THE SERVICE SUPPLIED AGAIN, AT THE OPTION OF c-CLUB OR THE SERVICE PARTNER NOMINATED TO SUPPLY THE GOODS OR SERVICES AS THE CASE MAY BE.
4.12. Requests for Rewards to be delivered by normal mail (where applicable) are at the Company Member's own risk. c-Club will not be responsible for Rewards that are lost or damaged in the post or that are subject to postal delays. At least two to three weeks should be allowed by the Company Member for delivery of Rewards.
5.1. TO THE EXTENT PERMITTED BY LAW, c-CLUB WILL NOT BE LIABLE TO A COMPANY MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO c-CLUB OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A COMPANY MEMBER, INCLUDING SERVICE PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.
5.2 c-Club reserves the right to disqualify a Company Member from further participation in c-Club, to cancel all previously accumulated Points and to seek compensation for Rewards utilised if, in c-Club' sole judgment, that Company Member has engaged in willful misconduct or breached any of the rules governing the c-Club, including, but not limited to the fraudulent acquisition of Points or acquisition, sale or abuse of Points or acquisition, sale or abuse of Reward benefits.
6.1. Company Member information held by c-Club includes the information which a Company Member or a Service Partner provides to c-Club, such as names; addresses; contact numbers; and transaction details, including Points accrual and Reward transactions relating to c-Club:
(a) may be used to develop new services;
(b) may be used for accounting and audit purposes (including fraud auditing);
(c) may be used for credit checking and credit scoring;
(d) may be used for marketing and market research purposes; (
e) will be transferred to countries that may not have data protection laws; and
(f) may otherwise be used in a manner which a Company Member may authorise from time to time.
6.2 Company Member information:
(a) will be retained and used by c-Club and data processors to ensure the efficient running of the Program, including the crediting of Points, the provision of membership statements and the awarding of membership levels;
(b) may be disclosed as required by law, including disclosures to the police, immigration and customs authorities;
(c) may be used by c-Club to send you communications about promotions, services, products and facilities offered by c-Club;
(d) may be disclosed to a Service Partner to assist that Service Partner in the planning and development of c-Club;
(e) may be used by a Service Partner to send you separate communications about services, products and facilities offered by that Service Partner (unless the Company Member indicates otherwise); and
(f) may be used to develop new services;
(g) may be used for accounting and audit purposes (including fraud auditing);
(h) may be used for credit checking and credit scoring;
(i) may be used for marketing and market research purposes;
(j) will be transferred to countries that may not have data protection laws; and
(k) may otherwise be used in a manner which a Company Member may authorise from time to time.
6.3 The consent given by a Company Member will continue in effect unless and until the Company Member withdraws the consent by notice in writing to a c-Club service centre. Withdrawal of consent may mean that certain services may no longer be provided to the Company Member, and also entitles c-Club to terminate membership immediately.
6.4 A Company Member may obtain a copy of his or her Company Member information upon making a written request and upon paying c-Club' reasonable costs (if any) of providing that Company Member information. The Company Member may request c-Club to correct or delete any item of the Company Member information which is not accurate, complete or up-to-date at no charge to the Company Member.
7.1. The Program Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Web site for c-Club at www.calogi.com. In the event of any conflict between this version of the Program Rules and any version of the Program Rules published on the Web site for c-Club, the latter shall prevail.
7.2. Any notice to be given to a Company Member under these Program Rules will be deemed to have been given if posted by pre-paid post to the Company Member at the address provided by the Company Member for the purposes of c-Club.
7.3. The Program Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with c-Club must be brought in the Courts of Dubai. Company Membership, including eligibility for membership and any Points or Rewards, are subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.
7.4. c-Club does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.
7.5. Reasonable care has been taken to ensure that information contained in the Program Rules and in any publications and advertisements in connection with c-Club is accurate, but c-Club will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.
7.6. Any part of these Program Rules which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Program Rules in any way. c-Club shall not be required to provide any service or otherwise act in pursuance of these Program Rules if to do so would be contrary to law.
7.7. Company Members may be required to provide documentation when contacting c-Club or the Calogi Portal that can establish the Company Member's identity and membership to c-Club. If a Company Member fails to comply with this requirement, c-Club reserves the right to refuse access to Company Member information, Points details or other.