Initiatives to deliver extra value for customers

Initiatives to deliver extra value for customers

14 Apr 2020

dnata’s Corporate Travel team takes initiatives to deliver extra value for customers amid current global challenge

Dubai, 14 April 2020 – dnata corporate Travel, one of the largest business travel management companies in the Middle East, has taken several initiatives to provide the highest possible value to its corporate customers to help them navigate today’s challenging and fast-changing global travel environment. dnata has focused on minimising the impact on customers’ travel budgets whilst complementing their duty of care responsibilities for their employees.

Stephen Allen, Senior Vice President – B2B, Middle East & India, said: “Since the outbreak of COVID-19, companies and individuals have been facing significant challenges across the world. dnata is renowned for going the extra mile for our customers and in the current situation this is even more important. We have taken initiatives to deliver real value for our customers and ensure the safety of their most important asset, their people. We continue to work hard to provide excellent service for our customers.”

In order to reduce the impact of travel uncertainty on customers’ travel budgets, dnata proactively manages all bookings with an innovative e-ticket tracker solution. In addition, the company renegotiated all Meetings & Events contracts with suppliers to include a full refund clause in the event that the arrangements are cancelled, whilst deferring many events to later in the year.

dnata’s service team continues to work 24/7 to ensure that they support customers’ business travellers wherever and whenever needed. The company sends regular travel alerts and advisories to customers so that they can make informed decisions on travel policies and keep up to date with the rapidly changing situation. The account management team has also been sending reports of forward bookings to customers so that they are informed of employees’ travel itineraries. Furthermore, dnata proactively audits hotels across the Middle East and India to ensure that each complies with the most up-to-date medical guidelines and directives.

In addition to its core services, dnata’s Corporate Travel team provides bespoke charter, visa and cargo services to customers, ensuring a smooth and safe transportation of travellers and all types of shipments.

Stephen Allen added: “We are experiencing unprecedented changes daily, and we take our responsibility for being our customers’ trusted travel partner very seriously. We are in this together, and we are totally committed to supporting them as the situation continues to evolve.”

dnata is a leading global travel management company. The company’s presence in the Middle East and India region consists of owned offices in seven countries including the UAE, Afghanistan, Bahrain, Oman, Saudi Arabia, Iraq and India. Through its regional presence, dnata’s strategy for success is built on proven solutions that focus on enhancing the customer experience while driving savings value and compliance within customers’ travel management programmes.

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