Frequently Asked Questions

Calogi is a revolutionary e-commerce portal offering a range of reliable, secure, simple and cost-effective e-freight business solutions to the air cargo industry. This provides the cargo community with a powerful tool to carry out business online, making it easy to buy or sell products and services.

Calogi is both a business to business (B2B) and business to consumer (B2C) portal, capable of linking airport communities and providing a common platform for conducting electronic commerce. Calogi's innovative, paper-free product range enables rapid and seamless transfer of valuable data among stakeholders. The result is a comprehensive, highly integrated business environment.

The name Calogi is an acronym for Cargo Logistics International.

Yes. Any ad-hoc AWB/CBV that is assigned to a job and not expired can be extended by the GSA/airline or the freight forwarder on Calogi. 

Follow these steps to extend the AWB/CBV expiry date (for forwarders):

1. Log-in using the agent user ID.
2. Go to Sales > Stock Management > Documents transferred.
3. Type the Master AWB/CBV number and click Search.
4. Select the MAWB/MCBV and click Edit.
5. Extend the Reservation Expiry Date (maximum of 14 days) and click Save.

To register with Calogi, follow these steps:

1. On the top menu bar, click Register and complete the form. A Calogi representative will contact you within 24 hours to confirm your registration details and clarify any further detail required.
2. On the Membership Registration screen, click Continue.

The Track and Trace feature is available on the Home page. Enter the air waybill number to find out the shipment status.  

Navigate to My Calogi > Job Inquiry, enter the AWB/CBV number and click Search. Alternatively, the other search filters can be used to narrow down a search in the absence of an AWB reference.

An ad-hoc AWB/CBV is valid for 14 days. After this period it will expire and return to the airline's pool of stock.

Go to My Calogi > Change Password. Enter the old password, enter the new password and click Click to Submit.

1. Go to Admin > User Management > Maintain Address Book.
2. Click Create, update the mandatory details marked with an asterisk (*) and select CSP from the User GroupLOV.
3. Click Save.

Navigate to My Calogi > General rate enquiry, enter the required filters and click Search.

Navigate to My Calogi > Job Enquiry, enter the MAWB/MCBV/HAWB/Job ref number and click Search.

Dock booking is a 24/7 facility for Calogi subscribers but is currently limited to the DXB community only. 

Yes. A reminder notification will be sent to the registered administrator's (forwarder's) email address five days, three days and one day prior to the expiry of the AWB/CBV.

Calogi offers its members:

1. Convenient and instant access via the internet.
2. Critical air cargo information on demand.
3. A convenient all-in-one service platform for Industry players to transact and communicate online.
4. A highly-secure platform for all records entered at all times.
5. Prompt delivery and receipt of communication messages.
6. A great tool to increase productivity and operating efficiency.
7. 'Yes' only for queries. 

This feature enables forwarders to access the airline's pool of AWB/CBV stock on demand, day or night.  

Forwarders can directly reserve an air waybill from a pool of stock made available by the airline to the Calogi forwarder community.

In communities where Calogi Credit Accounts are made available, customers will undergo a formal vetting process. Applying for a Calogi Credit Account in Dubai requires the forwarder to submit a copy of the Company Trade License, a bank guarantee (depending on the level of guarantee selected) and a Power of Attorney to the Calogi administration team.

Once an ad-hoc AWB/CBV number is 'unassigned' from a job, it returns immediately to the airline stock pool for re-use by any forwarder.

The expiry date will be shown in the Job creation tab once you assign an AWB/CBV to a job. 

Alternatively, you can follow these steps:

1. Go to Sales > Stock Management > Documents transferred.
2. Click Search to display all the transferred AWB/CBV. You also can filter the search as you require, e.g. change AWB Status to Assigned To Job and click Search.

Messages can only be viewed for those airlines with which Calogi has a messaging contract. If there are inconsistencies with this feature, please contact the Calogi helpdesk for further investigation.

Yes, Calogi is available to the Sharjah and Abu Dhabi air cargo communities.

No. The customer will be restricted from executing the air waybill until they settle the outstanding invoices to replenish the Calogi Credit Account.

Go to Admin > Accounting > Customer Statement of Account. Enter the time frame i.e. Start Date and End Date, the difference of which should not be greater than 180 days. Select the Export to Excel option to view the report.

Cash or cheque payments may be made at the terminals or at Emirates Headquarters.

To generate an online Calogi receipt, follow these steps:

1. Go to Admin > Accounting > Customer Statement of Account.  Enter the time frame i.e. Start Date and End Date (optional).
2. Select Unpaid from the Status dropdown menu and click Search.
3. Click the + icon to expand the Receipt Capture Details panel. Enter the receipt amount and the mode of payment in the remarks column.
4. On the Outstanding Invoices panel, select invoice(s) to be paid by putting a tick in the check box and click Pay.

Invoices/credit notes can be viewed/printed by accessing the job record and clicking on View Invoice/Credit Note in the Rate Enquiry/Quotation or the Execution tab.

Alternatively, you can view/print the invoice/credit note details through the Customer Statement of Account screen.

The Calogi Credit Account balance will be available on the Dashboard (Landing page).

'Calogi Pooled' refers to the subscriber's credit account with Calogi.

The 'GSA/Airlines' account is created by the GSA or airline with the forwarder.

The Auto-Apply function enables the auto-selection of invoice(s) to be paid on a "First In, First Out" basis.

Navigate to My Calogi > General rate enquiry. Enter the required filters and click Search.

Airlines can upload rates through the existing feature by navigating to My Calogi > Pricing > Rates.

Option 1

1. Click Create Tariff.
2. Enter mandatory details marked with an asterisk (*), then click Save.
3. Once the record is saved successfully, click Back.
4. Click Create Rate Group under the Tariff Details panel.
5. Enter the mandatory fields marked with an asterisk (*) under the Rate Group Details panel and click Save.
6. Under the Rate Groups for the selected Tariff panel, click Rate Card to access the rate sheet.
7. Click Create (on the right hand corner of the screen) under the Rate Details panel to create the rate sheet.
8. Enter the applicable rates under the Rate Details panel, click Save Rate and then click Back to return to previous page.
9. Review the rates entered, click Update to modify the records entered, click Create to enter additional data and click Back to return to the previous menu.
10. Click Publish under the Tariff Details panel to activate the tariff created.

OR

Option 2

1. Click Create Tariff.
2. Enter mandatory details marked with an asterisk (*), then click Save.
3. Once the record is saved successfully, click Back.
4. Click Create Rate Group under the Tariff Details panel.
5. Enter the mandatory fields marked with an asterisk (*) under the Rate Group Details panel and click Save.
6. Under the Rate Groups for the selected Tariff panel, click Rate Card to access the rate sheet.
7. Click Create (on the right hand corner of the screen) under the Rate Details panel to create/edit the rate sheet.
8. Click Download to copy the rate card Excel template to your computer, enter the airline rates (rack or contract) and click Save.
9. Click Back to return to the previous menu.
10. Click Publish under the Tariff Details panel to activate the tariff created.

Airlines can respond to ad-hoc rate requests in the following ways:

Through the Task List

1. Go to My Calogi > Task List.
2. On the airline task list queue, click the Ad-hoc Rate Request hyperlink and select the particular job.
3. Click Action and update the mandatory details marked with an asterisk (*) under the Loose Rate Details panel i.e. Basis, Freight Rate and Applicable Weight.
4. Click Send.

OR

Through Ad-hoc Rate Management  

1. Go to Sales > Export Sales > Ad-hoc Rate Management. 
2. Search using filters in the Search panel.
3. Click on the Job Ref hyperlink to access the job.
4. Update the mandatory details marked with an asterisk (*) under the Loose Rate Details panel i.e. Basis, Freight Rate and Applicable Weight.
5. Click Send.

To reserve an AWB using this process, simply follow these steps:

1. Go to Sales > Export Sales > Job Management.
2. On the Rate Enq/Quotation tab, enter the mandatory details marked with an asterisk (*). On the Job Details panel, under the Other Details panel, select the primary SHC and/or secondary SHC, put a tick on the Shipper Acceptance check box and click Save.
3. Go to the Job Creation tab.
4. On the Template details panel, select Auto Ad-hoc Stock from the AWB/CBV Type drop-down menu. Enter the MAWB/MCBV airline prefix.
5. Select the consignee from the consignees'  list (LOV), put a tick on the 'I Accept' check box and click Save.
6. An air waybill/courier baggage voucher will be auto-assigned to the job from the airline pool of stock.

After executing an air waybill or saving a job with an air waybill, go to the Dock Request tab, enter the From and To dates, select the Vehicle Type from the list (LOV), enter the driver's phone number and select the desired slot by clicking CheckDock Availability.

Select the desired dock and click Book Dock to complete the booking process.

Note: Red signifies that the dock is already booked. Green signifies that the dock is still available.

1. Navigate to Sales > Export Sales > Job Management (Create a job).
2. Enter the mandatory details marked with an asterisk (*) on the Rate Enq/Quotation tab.
3. Click the Arl AdHoc Rate tab. Select the airlines preferred, enter the remarks and click Request Adhoc Rate. On doing this, a request will go to the airlines' ad-hoc rate request queues.

Note: A maximum of three ad-hoc rate requests can be sent at one time.

1. Navigate to My Calogi > Task list.
2. Click the Adhoc Rate Response hyperlink. Select the job of your preferred airlines, then click Action.
3. On the Arl Adhoc Rate tab. select the preferred quoted rates from the airlines, select the MAWB/MCBV number from the list (LOV) and click Assign.

You can use either the Consol Management or HAWB Management features on Calogi to attach a House air waybill to a Master air waybill.

Consol Management:

Step 1. Create Master air waybill by following these steps:

1. Navigate to Sales > Export Sales > Job Management.
2. On the Rate Enq/Quotation tab, update mandatory details marked with an asterisk (*) and click Save.
3. On the Job Creation tab, enter the air waybill prefix, select the consignee, enter the handling information and additional information plus routing details (optional). Put a tick mark on 'I Accept' check box, then click Save.

Note: Do not execute the air waybill until the House air waybills are attached to the master job.

Step 2. Create a House air waybill by following these steps:

1. Navigate to Sales > Export Sales > Job Management.
2. On the Rate Enq/Quotation tab, update mandatory details marked with an asterisk (*) and click Save.
3. On the Job Creation tab, select the HAWB/HCBV number from the list (LOV), select the consol hub from the list and select the consignee. Enter the handling information and additional information plus routing details (optional). Put a tick mark on 'I Accept' check box, then click Save.
4. On the Execution tab, select the mode of payment, i.e. prepaid (PP) or charges collect (CC); select the rate class (e.g. M, N, Q); select the Rate to appear on the AWB print, i.e. IATA, As Agreed or Special; and click Save.
5. View the Air Waybill by clicking AWB view and then Execute.

Step 3. Navigate to Sales > Export Sales > Consol Management.

Step 4. Enter the MAWB number or the consol hub and click Search.

Step 5. Select the Master air waybill number. Click Matching Consols.

Step 6. Select House air waybill numbers to be attached to the Mater air waybill, then click Attach.

Step 7. Click Go to Master.

Step 8. On the Rate Enq/Quotation tab, click Save. Go to the Job Creation screen and update the mandatory details. Finally, go to the Execution tab, enter the mode of payment, i.e. prepaid (PP) or charges collect (CC); select the Rate to appear on the AWB print, i.e. IATA, As Agreed or Special; click Get Rates and then click Execute.

OR

House Air Waybill Management:

Step 1. Create House air waybill(s) by following these steps:

1. Navigate to Sales > Export Sales > Job Management.
2. On the Rate Enq/Quotation tab, update mandatory details marked with an asterisk (*) and click Save.
3. On the Job Creation tab, select the HAWB/HCBV number from the list (LOV), select the consol hub and select the consignee. Enter the handling information and additional information plus routing details (optional). Put a tick on the 'I Accept' check box, then click Save.
4. On the Execution tab, select the mode of payment, i.e. prepaid (PP) or charges collect (CC); select the rate class (e.g. M, N, Q); select the Rate to appear on the AWB print. i.e. IATA, As Agreed or Special; and click Save.
5. View the air waybill by clicking AWB view and click Execute.

Step 2. Navigate to Sales > Export Sales > HAWB Management.

Step 3. Enter the consol hub, cargo type and doc type, then click Search.

Step 4. Select all the HAWBs to be attached and click Create Job.

Note: Clicking Create Job will take you to a new job to create the Master air waybill.

Step 5. Finally, go to the Execution tab. Select the mode of payment, i.e. prepaid (PP) or charges collect (CC); click Get Rates; select the Rate to appear on the AWB print, i.e. IATA, As Agreed or Special; and click Execute.

On the Execution tab under the Accounting Information panel, select Charges Collect (CC) instead of Pre-Paid (PP) from the Weight Value and/or Due Carrier drop down menu.

Go to the Arl Ad Hoc Rate tab, select the rate quoted from the airline and click Void Rate.

On the Execution tab, click the Add on Weight/Volume & Other Charges panel and update the additional details on Nature of Goods.

On the Job Creation tab, select Auto Own Stock from the AWB/CBV Type drop down menu. Enter the Airline MAWB/MCBV prefix and the consignee, update the required details in the Handling Information field, Additional Information field, Routing Details field and click Save. The Calogi system will automatically assign an AWB number on the job after saving. Alternatively, select the AWB/CBV type as Manual, enter the Airline MAWB/MCBV prefix, select the serial number from the list of AWB (LOV), enter the consignee, update the required details in the Handling Information field, Additional Information field, Routing Details field and click Save.

Execute the Master Air Waybill by following these steps:

1. Navigate to Sales > Export Sales > Job Management.
2. On the Rate Enq/Quotation tab, update mandatory details marked with an asterisk (*) and click Save.
3. On the Job Creation tab, enter the air waybill prefix, select the consignee, enter the handling information and additional information, plus routing details (optional). Put a tick mark on 'I Accept' check box and click Save.
4. On the Execution tab, select the mode of payment, i.e. prepaid (PP) or charges collect (CC), click Get Rates and then click Save.
5. View the air waybill by clicking AWB View and then click Execute.

On the Execution tab, click Add Other Charges, and select the charge code from the list. Select the due party (i.e. Due GHA, Due owner etc.) from the drop down menu and enter the value in the Amount field.

On the Arl Adhoc Rate tab, click Void Rate on the first/previous request and send a new request by clicking Request Adhoc Rate.

On the Job Creation tab, click Un-assign. This feature will detach the air waybill from the job created.

Note: In the case of an ad-hoc air waybill being used, based on the expiry the air waybill will be auto un-assigned and returned to the airline stock pool.

Yes, provided you have a valid user id and access to the Calogi Web Portal via the internet. 

After a job is created, saved and an AWB is assigned to it, you can change the following details prior to AWB execution on the following tabs.

On the Rate Enquiry/Quotation tab, you can amend the following data:

1. Origin
2. Destination
3. Shipper Details
4. Number of Pieces
5. Weight of the Shipment
6. Primary / Secondary SHC
7. Volume & Dimension of the Shipment
8. Nature of Goods
9. Remarks

On the Job Creation tab, you can amend the following data:

1. Consignee Details
2. Handling Information
3. Additional Information
4. Routing Information
5. Declared Value for Customs
6. Declared Value for Carriage

On the Execution tab, you can amend the following data:

1. Mode of Payment
2. Add Other charges
3. More Accounting Details
4. Product Code
5. Rate Type

Conditions: Except in cases of Transfer AWB, in which an ad-hoc rate is accepted and an AWB is assigned to the job, the Origin or Destination cannot be changed unless the AWB is un-assigned from the job.

Third Party Logistics (3PL) companies provide their customers with multiple logistics services. These can include transportation, warehousing, custom brokerage, insurance, and packaging.

To register with Calogi, follow these steps:

1. Go to http://www.calogi.com/
2. In the menu list on the left panel, click Register.
3. Click on the Register hyperlink.
4. On the Membership Registration screen, click Continue.
5. On the Local community Member Registration screen, select your airport by typing either the AIRPORT CODE or searching the required airport from the provided list. Click GO.
6. Select the user group as 3rd Party Logistics and click Continue.
7. On the User Registration Page 1 screen, enter the mandatory details marked with an asterisk (*) under the Member Information panel and click Continue to proceed to User Registration Page 2.
8. On the User Registration Page 2 screen, review the details entered on the Member Information panel and click Continue. If you need to amend the details, click Back. i. On the User Registration Page 3 screen, click Confirm.

Your users must be registered with Calogi in order to access your updated information Follow these steps to upload your 3PL tariff:

1. Log in using your Calogi 3PL user ID.
2. Go to Admin > Accounting > 3PL Tariff.
3. Click Create Tariff Group.
4. Update the mandatory details marked with an asterisk (*) under the Create/Edit panel, and then click Save.
5. Once the Tariff Rate Group is saved successfully, click Back.
6. Select the newly-created tariff reference by clicking on the radio button under the Tariff Groups panel.
7. Click Rate Card.
8. Update the Rate Card by entering appropriate data for every destination and value of goods. Then click Save.
9. Once the Rate Card is saved successfully, click Back.
10. Click Publish Rates under the Tariff Groups panel.

A 3PL buyer can raise a service order through an already-existing job on the dashboard by navigating to the 3PL screen.

Or

Navigate to 3PL Services > 3PL Order Request from the main menu to create an ad-hoc job.

Follow these steps to create a service order on Calogi:

1. Click Create Order.
2. Select the Service Type from the drop-down menu in the List of Orders panel.
3. Fill in relevant fields, especially the mandatory fields marked with an asterisk (*) under the Request Data Capture panel.
4. The buyer has the option to view tariff rates from Best Rates and Preferred Providers, and can also request ad-hoc rates from a minimum of five 3PL providers at a given time.
5. Select the appropriate tariff rate for the service order under the Rates Results panel, and then click Assign Service Order.

Follow these steps to extend the AWB/CBV expiry date:

1. Log-in using the transferring agent user ID.
2. Go to Sales > Stock Management > Documents Transferred to Agent.
3. Type the Master AWB/CBV number and click Search.
4. Select the MAWB/MCBV and click Edit. e. Extend the Reservation Expiry Date (maximum of 14 days) and click Save.

Follow these steps to allocate stock to the stock pool:

1. Go to Sales > Stock Management > Stock Transaction.
2. Click Get Details.
3. Select AWB/CBV range to be allocated.
4. Click Populate.
5. Select the Location Code from the list (LOV).
6. Update remarks and click Save.

Check the status of the history of stock through the following screen:

Go to Sales > Stock Management > Air Waybill/CBV History, enter the document number and click Search.

Airlines benefit by not having to respond to numerous ad-hoc transfer requests on a 24/7 basis. Calogi simplifies the process.

CCAs can be raised by forwarders or airlines in the following ways:

Option 1

1. Go to Sales > Export Sales > Maintain CCA.
2. Enter the AWB/CBV number and click Search.
3. Under the CCA Details panel, enter the new rate or airline-corrected weight or airline-corrected charges and click Submit CCA.

Option 2

After executing the MAWB/MCBV on the Execution page, click Raise CCA, enter the new rate or airline-corrected weight or airline-corrected charges and click Submit CCA (applies to forwarders only).

Option 3

1. Go to Sales > Export Sales > CCA Management.
2. Enter the MAWB/MCBV number and click Raise CCA. Update the mandatory field and click Raise CCA.

1. Go to Sales > Export Sales > CCA Management.
2. Enter the AWB/CBV number and click Search.
3. Select the airway bill number and click View/Edit CCA. Update the information and click Raise CCA.

1. Go to Sales > Export Sales > CCA Management.
2. Enter the MAWB/MCBV number and click Search. The CCA status will display.

This module gives express freight and courier forwarders the ability to execute and process courier AWBs and courier baggage vouchers (CBV) through the Calogi portal. Airlines can maintain standard/tariff, contract rates or quote ad-hoc rates through the Calogi portal. The Airline also has the flexibility of managing AWB/CBV stock on the portal. Follow these steps to create a Courier job on Calogi: 

1. Go to Sales > Export Job Management > Courier Job Management.
2. On the Rate Enq/Quotation tab, update mandatory details marked with an asterisk (*) and click Save.            
3. On the Job Creation tab, enter the AWB/CBV prefix, select the consignee, enter the handling information and additional information and routing details. Click in the 'I Accept' check box and click Save.
4. On the Execution tab, select the mode of payment, click Get Rates and then click Save.
5. View the air waybill/CBV by clicking AWB/CBV View.  
6. Click Execute.

The Origin Airport and Final Destination fields are defaulted to the origin and destination of the job. 1st Destination is the first transit point or the final destination if it is a direct flight. 1st Onward Destination is the second transit point or the final destination if there is only one transit point. 2nd Onward Destination is the final destination.

The benefits of executing AWB/CBV on Calogi include:

1. Stock, contract, rack and ad-hoc rates for couriers are available on the portal.
2. Real-time interface with terminal systems.
3. Utilisation of the credit account facility for payment of all transactions on the portal.

It is mandatory for the airline to define rates for CBV execution. The system will restrict the user from executing CBV shipments on the portal if airline rates are not available. As per IATA regulations, CBV shipments cannot be executed with IATA rates.

No, DOs cannot be cancelled or edited in Calogi.

However, cancellation and modification is possible in the Dubai community for import forwarders. You will need to approach the terminal counter to process your request.

To issue the airline DO, follow these steps:

1. Go to My Calogi > GHA Shipment Status.
2. Enter the MAWB number, then click Search.
3. Click the Air Waybill Number hyperlink. Enter the consignee, volume and shipper, then click Save.
4. Go to the Airline DO tab, select the Master air waybill/House air waybill number and click Issue DO.
5. Click DO Register and click the DO Number hyperlink to view the DO print.

1. Go to My Calogi > GHA Shipment Status.
2. Enter the From and To dates and then click Search.
3. Click the Non-Standard MAWB Number hyperlink to access the Import Job Creation screen.
4. Put a tick on the Non-Standard check box beside the MAWB Number, enter the shipper, volume, consignee and click Save.
5. Go to the Airline DO tab, select the air waybill number by ticking the check box and click Issue DO.
6. Click DO Register and click the DO Number hyperlink to view and print the delivery order.

Go to My Calogi > GHA Shipment Status. Enter the MAWB number and click Search. On the Airline DO tab, click DO Register and click the DO Number hyperlink to view the delivery order. Click the print icon to generate a hard copy of the delivery order.

Calogi enables you to issue airline and agent delivery orders.

Bookings can be requested for up to a maximum of nine legs or sectors in a single instance.

Go to the  Arl Adhoc Rate tab, select the airline code from the LOV, select the booking details and send the request.

OR

Go to the Freight Booking tab, update the booking request details and click Send.

From the Rate Enq/Quotation tab, update the mandatory information and click Select Airlines. Choose the airline code from LOV and click the Availability button.

Or

Go to the Arl Adhoc Rate tab. After selecting the airline code from the LOV list, click Get Availability.

Or

From the Freight Booking tab, click Get Availability.

Two minutes after sending a request, refresh the page and then click on Availability. The availability details will only be available once the airline responds to the request sent by the forwarder.

Go to Admin > User Management > Address Book. Update the consignee email address on the Email Address field.

Or

From the Job Level on the Job Creation tab, in the Consignee Address Details LOV, update the consignee's email address on the Email ID field and click Save.

Go to MIS > Consignee Notification History, enter the AWB number and click Search.

This feature enables the origin forwarders to send arrival notification along with attached documents to non-registered destination import forwarders/consignees.

The forwarder is able to attach supporting documents while creating a job on Calogi. The consignee can then view or download the supporting documents attached to the job by clicking a link on the notification.

This feature can be enabled or disabled by navigating to My Calogi > Customer Profile.

The notification can be set at three different trigger points: 'On Execution', 'On Acceptance by GHA/Airline' and 'On Uplift of GHA/Airline'. The 'No Notification' option disables the import forwarder notification.

Or

Navigate to Admin > User Management > Address Book. Search for an existing consignee to set up the individual trigger point for the import forwarder notification to be sent.

Or

A consignee can be manually notified soon after the execution of an AWB/CBV through an option 'Notify Consignee' on the Execution screen of an export job.

Here are the steps to follow:

1. After creating a job and assigning an AWB/CBV, go to the Execution tab and select the LOV (List of Values icon at the far end on the rate line row).
2. Select the ULD/Rate type from the ULD Details pop-up box, enter the ULD serial number and click Save.
3. Click Get Rates to view the rates applied.
4. Click Save and then execute the AWB/CBV.

Note: ULD rates will be fetched only if the airline has ULD rates defined on Calogi.

ULD rating refers to charges that are applied at the request of the shipper for consignments carried from airport of departure to airport of destination entirely in ULDs. In order to qualify for Bulk Unitisation Rates, the cargo must be carried from origin to destination in the same or multiple ULDs. Airlines can define ULD characteristics, set-up ULD rates as either rack or contract rates for freight and courier, and quote ad-hoc rates through Calogi.

Answer: Yes. It is mandatory for a customer to book an appointment to gain access to the dnata terminals and collect their shipment(s)

Answer: No. Walk in customers will need to pay by cash

Answer: No. If the shipment cannot be loaded onto the vehicles which have been identified in the appointment, then a separate appointment will be required to collect the balance of the shipment.

Answer: ‘No-show’ charges will be applicable. The customer will be formally notified of the date for implementation of the ‘no-show’ charge

Answer: There is no additional charge for booking an appointment.

Answer: No. The customer will get multiple slot options to choose from and the customer has to select the slot taking into consideration the RTA road ban timing

Answer: The POD will be produced for the pieces collected. The customer will need to take another appointment for the remaining shipment/pieces.

Answer: If HAWB data is received in system from the airline, the Consignee/Agent can take an appointment. If no data has been received in advance, the customer will need to wait for the data capture by dnata

Answer: In case of consignee change, ADM will notify the customer to amend the existing appointment if more than one shipment is contained in the appointment. The customer will need to repeat the appointment request re-confirm the existing appointment (minus the shipment which has been updated with the new consignee details). If it is a single shipment appointment it will be auto cancelled 2 hrs prior to appointment start time.

Answer: ACI is mandatory for all airlines. However, if no ACI is received then an appointment can only be booked after the data has been captured by dnata

Answer: Customs has agreed to honour all booked appointments. However, if there are unforeseen circumstances which means an inspection appointment cannot be met, Customs can reject the appointment. In this case a notification will be send to Customer to rebook the appointment at the next available time.

Answer: Multiple appointments for a single shipment are not allowed, unless the shipment is partially arrived and the customer is willing to take part delivery.

Answer: Multiple appointments for a single shipment are not allowed unless the shipment is partially arrived and customer is willing to take part delivery.

Answer: There will be no notification to airline.

Answer: The appointment system is a web based application which can be accessed through a browser on mobile device.

Answer: The customer will be able to book an independent Customs inspection appointment for sample collection.

Answer: Yes. The customer has the option to update vehicle registration number before entering the gate. The appointment can be updated with a new vehicle number up until 5 minutes prior to the appointment start time.

Answer: Yes. The details of the person authorised to collect the shipment can be updated up until 5 minutes prior to their arrival at the cargo terminal gate

Answer: The customer can process the Customs declaration directly with Customs, through a clearing agent or through Cargo partners.

Answer: Airline will provide accurate information through Advance Cargo Information. The customer will be notified of any change and will need to amend the appointment to reflect the new weight

Answer: The customer will not be able to book an appointment until the shipment information is captured by dnata

Answer: No. However, the appointment system may be implemented for Courier and mail at a later stage

Answer: dnata is operational 24/7 to offer a round-the-clock service to our customers. Customer working timings will not be considered for slot allocation. The customer, will however, be given the option to choose a preferred date/time. If slots are available based on preferred date/time, then the customer will be provided with available options on or after preferred date and time.

Answer: Yes, if the customer is booking in advance. The user must give 24 hours’ notice for expedited handling (to be agreed with ops)

Answer: User will access Appointment module through Calogi login as single sign on. There will be no separate login to access Appointment.

Answer: Based on the Customs declaration it will be identified if Customs inspection is required. If the Custom inspection is required then this must be booked through the appointment system. The system will consider the time required for inspection and a slot for inspection will be allocated. Customs will also be notified with Appointment details once booking is confirmed.

The system will also allow the customer to combine a Customs inspection appointment with a shipment collection appointment allowing the two activities to be carried out sequentially

Answer: No, however customer will receive email notification mandating to file for Customs declaration. If not completed within two hours of the appointment time, the appointment will be automatically cancelled and the Customer notified of the same

Answer: No, the appointment slip to be presented to process delivery of shipment. The Delivery Order details will be automatically stored in the dnata cargo system

Answer: No, dnata will not release the shipment if the authorised person is not present for the appointment

Answer: The customer can enter the cargo terminal from the loop C entry point. The customer need not have a registered vehicle to enter loop C and will have free parking for 60 mins. The Customer can arrange an appointment at the import counter situated in the Customer service centre (Jasmine - What does the customer see? Entry gates A, B, C?)

Answer: The customer vehicle can access import/export docks directly from the Customer service center after obtaining an appointment. Within the dnata terminals the import/export loops are connected for easy access (from Loop C to Loop B to Loop A).

• Answer: The steps to book an appointment are as follows:
• Enter loop C and park the vehicle
• Approach the dnata Customer service centre and take a token for appointment booking
• The counter staff will book an appointment for the walk in customer
• The vehicle collecting the shipment will either approach Loop A (Import) directly or use inter loop to reach the dock (From loop C to loop B to loop A)
• The designated dock will be displayed at the entry gate

Answer: Format – ‘City code’ space ‘plate code’ space ‘plate no.’

e.g. DUB A 12345, FUJ E 11223

City codes: Abu dhabi (AUH), Ajman (AJ), Sharjah (SHJ), Dubai (DUB), Fujairah (FUJ), Ras al khaimah (RAK), Umm al Quwain (UAQ), Oman (OMN), Qatar (QAT), Bahrain (BAH), Saudi Arabia (KSA), Kuwait (KUW).

Answer: Yes, Multiple vehicles can be included in a single appointment

Answer: Yes. Multiple shipments can be booked through a single appointment

Answer: The vehicle can enter the premises within the grace period. The grace period is 15 minutes prior to or 15 minutes after the start of the appointment

Answer: Yes, Customs can reject appointment. Agent will be get a notification when Customs reject the appointment.

Answer: The Customer needs to amend or cancel the existing appointment and rebook a new appointment for the shipment requiring Customs inspection.

Answer: No. A shipment seized by Customs will not be available for collection via an appointment

Answer: Shipment will be available back in appointment for re-booking.

Customs can halt an inspection based on internal reasons (e.g. non-availability of documents). When Customs suspends an inspection for shipment in an appointment, that particular shipment will be available back in ADM application enabling the customer to book a new appointment for inspection.

Answer: Customer should upload the documents in Customs portal.

Answer: No, delivery order issuance will be generated automatically two hours prior to the appointment time. The delivery order will be automatically stored in the Ground Handling System

• Answer: No, customer need not create a job in Calogi. When the appointment is booked the job in Calogi will be auto created.

Answer: Customer will be charged at completion of service at dock (shipment delivered to customer and POD signed). The invoice will be auto generated and updated in Calogi job (DO register page).

Answer: The invoice will be available through Calogi, as it is today. The customer can view/print the invoice from DO register page.

Answer: Customer can view or print the copy of delivery order from Calogi job (DO register page)

Answer: All vehicles entering the dnata premises must be registered for security purposes. The Traffic Management System uses the vehicle registration to allow vehicles to enter the premises for an appointment and to allow automated exit after the appointment has been completed

Answer: The Freight Forwarders must register all vehicles they use to collect their shipments. Transport companies who provide pick-up services to the freight forwarding community must also register their vehicles

Answer: The automated TMS system is operational at  dnata Air Cargo City (DXB) only. Entry and exit of vehicles at other dnata terminals (DWC, DFC) will be manually controlled

Answer: Road Feeder Services are not in the scope of TMS, and the process will remain ‘As-Is’

Answer: All vehicles that require access to dnata Cargo terminals must be registered by the 18^th November 2019.

Answer: In the scenario when the agent requires a vehicle at the last minute or requires to change vehicle to an unregistered vehicle, the customer will have options such as;

1. Agent can register the new vehicle with dnata by emailing the TMS admin team “TMSadmin@dnata.com”

 (Note: Additional options are being looked at by dnata)

Answer: Registration is valid for 12 months period from an agreed date that will be considered start of the year. If a registration of a vehicle is to be done between the current year, a prorated amount will apply.

Question for ADM team. I thought we had discontinued this. It implies I have to re-register every 12 months