Calogi is a revolutionary e-commerce portal offering a range of reliable, secure, simple and cost-effective e-freight business solutions to the air cargo industry. This provides the cargo community with a powerful tool to carry out business online, making it easy to buy or sell products and services.
Calogi is both a business to business (B2B) and business to consumer (B2C) portal, capable of linking airport communities and providing a common platform for conducting electronic commerce. Calogi's innovative, paper-free product range enables rapid and seamless transfer of valuable data among stakeholders. The result is a comprehensive, highly integrated business environment.
The name Calogi is an acronym for Cargo Logistics International.
Yes. Any ad-hoc AWB/CBV that is assigned to a job and not expired can be extended by the GSA/airline or the freight forwarder on Calogi.
Follow these steps to extend the AWB/CBV expiry date (for forwarders):
To register with Calogi, follow these steps:
The Track and Trace feature is available on the Home page. Enter the air waybill number to find out the shipment status.
Navigate to My Calogi > Job Inquiry, enter the AWB/CBV number and click Search. Alternatively, the other search filters can be used to narrow down a search in the absence of an AWB reference.
An ad-hoc AWB/CBV is valid for 14 days. After this period it will expire and return to the airline's pool of stock.
Go to My Calogi > Change Password. Enter the old password, enter the new password and click Click to Submit.
Navigate to My Calogi > General rate enquiry, enter the required filters and click Search.
Navigate to My Calogi > Job Enquiry, enter the MAWB/MCBV/HAWB/Job ref number and click Search.
Dock booking is a 24/7 facility for Calogi subscribers but is currently limited to the DXB community only.
Yes. A reminder notification will be sent to the registered administrator's (forwarder's) email address five days, three days and one day prior to the expiry of the AWB/CBV.
Calogi offers its members:
This feature enables forwarders to access the airline's pool of AWB/CBV stock on demand, day or night.
Forwarders can directly reserve an air waybill from a pool of stock made available by the airline to the Calogi forwarder community.
In communities where Calogi Credit Accounts are made available, customers will undergo a formal vetting process. Applying for a Calogi Credit Account in Dubai requires the forwarder to submit a copy of the Company Trade License, a bank guarantee (depending on the level of guarantee selected) and a Power of Attorney to the Calogi administration team.
Once an ad-hoc AWB/CBV number is 'unassigned' from a job, it returns immediately to the airline stock pool for re-use by any forwarder.
The expiry date will be shown in the Job creation tab once you assign an AWB/CBV to a job.
Alternatively, you can follow these steps:
Messages can only be viewed for those airlines with which Calogi has a messaging contract. If there are inconsistencies with this feature, please contact the Calogi helpdesk for further investigation.
Yes, Calogi is available to the Sharjah and Abu Dhabi air cargo communities.
No. The customer will be restricted from executing the air waybill until they settle the outstanding invoices to replenish the Calogi Credit Account.
Go to Admin > Accounting > Customer Statement of Account. Enter the time frame i.e. Start Date and End Date, the difference of which should not be greater than 180 days. Select the Export to Excel option to view the report.
Cash or cheque payments may be made at the terminals or at Emirates Headquarters.
To generate an online Calogi receipt, follow these steps:
Invoices/credit notes can be viewed/printed by accessing the job record and clicking on View Invoice/Credit Note in the Rate Enquiry/Quotation or the Execution tab.
Alternatively, you can view/print the invoice/credit note details through the Customer Statement of Account screen.
The Calogi Credit Account balance will be available on the Dashboard (Landing page).
'Calogi Pooled' refers to the subscriber's credit account with Calogi.
The 'GSA/Airlines' account is created by the GSA or airline with the forwarder.
The Auto-Apply function enables the auto-selection of invoice(s) to be paid on a "First In, First Out" basis.
Navigate to My Calogi > General rate enquiry. Enter the required filters and click Search.
Airlines can upload rates through the existing feature by navigating to My Calogi > Pricing > Rates.
Airlines can respond to ad-hoc rate requests in the following ways:
Through the Task List
Through Ad-hoc Rate Management
To reserve an AWB using this process, simply follow these steps:
After executing an air waybill or saving a job with an air waybill, go to the Dock Request tab, enter the From and To dates, select the Vehicle Type from the list (LOV), enter the driver's phone number and select the desired slot by clicking CheckDock Availability.
Select the desired dock and click Book Dock to complete the booking process.
Note: Red signifies that the dock is already booked. Green signifies that the dock is still available.
Note: A maximum of three ad-hoc rate requests can be sent at one time.
You can use either the Consol Management or HAWB Management features on Calogi to attach a House air waybill to a Master air waybill.
Step 1. Create Master air waybill by following these steps:
Note: Do not execute the air waybill until the House air waybills are attached to the master job.
Step 2. Create a House air waybill by following these steps:
Step 3. Navigate to Sales > Export Sales > Consol Management.
Step 4. Enter the MAWB number or the consol hub and click Search.
Step 5. Select the Master air waybill number. Click Matching Consols.
Step 6. Select House air waybill numbers to be attached to the Mater air waybill, then click Attach.
Step 7. Click Go to Master.
Step 8. On the Rate Enq/Quotation tab, click Save. Go to the Job Creation screen and update the mandatory details. Finally, go to the Execution tab, enter the mode of payment, i.e. prepaid (PP) or charges collect (CC); select the Rate to appear on the AWB print, i.e. IATA, As Agreed or Special; click Get Rates and then click Execute.
House Air Waybill Management:
Step 1. Create House air waybill(s) by following these steps:
Step 2. Navigate to Sales > Export Sales > HAWB Management.
Step 3. Enter the consol hub, cargo type and doc type, then click Search.
Step 4. Select all the HAWBs to be attached and click Create Job.
Note: Clicking Create Job will take you to a new job to create the Master air waybill.
Step 5. Finally, go to the Execution tab. Select the mode of payment, i.e. prepaid (PP) or charges collect (CC); click Get Rates; select the Rate to appear on the AWB print, i.e. IATA, As Agreed or Special; and click Execute.
On the Execution tab under the Accounting Information panel, select Charges Collect (CC) instead of Pre-Paid (PP) from the Weight Value and/or Due Carrier drop down menu.
Go to the Arl Ad Hoc Rate tab, select the rate quoted from the airline and click Void Rate.
On the Execution tab, click the Add on Weight/Volume & Other Charges panel and update the additional details on Nature of Goods.
On the Job Creation tab, select Auto Own Stock from the AWB/CBV Type drop down menu. Enter the Airline MAWB/MCBV prefix and the consignee, update the required details in the Handling Information field, Additional Information field, Routing Details field and click Save. The Calogi system will automatically assign an AWB number on the job after saving. Alternatively, select the AWB/CBV type as Manual, enter the Airline MAWB/MCBV prefix, select the serial number from the list of AWB (LOV), enter the consignee, update the required details in the Handling Information field, Additional Information field, Routing Details field and click Save.
Execute the Master Air Waybill by following these steps:
On the Execution tab, click Add Other Charges, and select the charge code from the list. Select the due party (i.e. Due GHA, Due owner etc.) from the drop down menu and enter the value in the Amount field.
On the Arl Adhoc Rate tab, click Void Rate on the first/previous request and send a new request by clicking Request Adhoc Rate.
On the Job Creation tab, click Un-assign. This feature will detach the air waybill from the job created.
Note: In the case of an ad-hoc air waybill being used, based on the expiry the air waybill will be auto un-assigned and returned to the airline stock pool.
Yes, provided you have a valid user id and access to the Calogi Web Portal via the internet.
After a job is created, saved and an AWB is assigned to it, you can change the following details prior to AWB execution on the following tabs.
On the Rate Enquiry/Quotation tab, you can amend the following data:
On the Job Creation tab, you can amend the following data:
On the Execution tab, you can amend the following data:
Conditions: Except in cases of Transfer AWB, in which an ad-hoc rate is accepted and an AWB is assigned to the job, the Origin or Destination cannot be changed unless the AWB is un-assigned from the job.
Third Party Logistics (3PL) companies provide their customers with multiple logistics services. These can include transportation, warehousing, custom brokerage, insurance, and packaging.
To register with Calogi, follow these steps:
Your users must be registered with Calogi in order to access your updated information Follow these steps to upload your 3PL tariff:
A 3PL buyer can raise a service order through an already-existing job on the dashboard by navigating to the 3PL screen.
Navigate to 3PL Services > 3PL Order Request from the main menu to create an ad-hoc job.
Follow these steps to create a service order on Calogi:
Follow these steps to extend the AWB/CBV expiry date:
Follow these steps to allocate stock to the stock pool:
Check the status of the history of stock through the following screen:
Go to Sales > Stock Management > Air Waybill/CBV History, enter the document number and click Search.
Airlines benefit by not having to respond to numerous ad-hoc transfer requests on a 24/7 basis. Calogi simplifies the process.
CCAs can be raised by forwarders or airlines in the following ways:
After executing the MAWB/MCBV on the Execution page, click Raise CCA, enter the new rate or airline-corrected weight or airline-corrected charges and click Submit CCA (applies to forwarders only).
This module gives express freight and courier forwarders the ability to execute and process courier AWBs and courier baggage vouchers (CBV) through the Calogi portal. Airlines can maintain standard/tariff, contract rates or quote ad-hoc rates through the Calogi portal. The Airline also has the flexibility of managing AWB/CBV stock on the portal. Follow these steps to create a Courier job on Calogi:
The Origin Airport and Final Destination fields are defaulted to the origin and destination of the job. 1st Destination is the first transit point or the final destination if it is a direct flight. 1st Onward Destination is the second transit point or the final destination if there is only one transit point. 2nd Onward Destination is the final destination.
The benefits of executing AWB/CBV on Calogi include:
It is mandatory for the airline to define rates for CBV execution. The system will restrict the user from executing CBV shipments on the portal if airline rates are not available. As per IATA regulations, CBV shipments cannot be executed with IATA rates.
No, DOs cannot be cancelled or edited in Calogi.
However, cancellation and modification is possible in the Dubai community for import forwarders. You will need to approach the terminal counter to process your request.
To issue the airline DO, follow these steps:
Go to My Calogi > GHA Shipment Status. Enter the MAWB number and click Search. On the Airline DO tab, click DO Register and click the DO Number hyperlink to view the delivery order. Click the print icon to generate a hard copy of the delivery order.
Calogi enables you to issue airline and agent delivery orders.
Bookings can be requested for up to a maximum of nine legs or sectors in a single instance.
Go to the Arl Adhoc Rate tab, select the airline code from the LOV, select the booking details and send the request.
Go to the Freight Booking tab, update the booking request details and click Send.
From the Rate Enq/Quotation tab, update the mandatory information and click Select Airlines. Choose the airline code from LOV and click the Availability button.
Go to the Arl Adhoc Rate tab. After selecting the airline code from the LOV list, click Get Availability.
From the Freight Booking tab, click Get Availability.
Two minutes after sending a request, refresh the page and then click on Availability. The availability details will only be available once the airline responds to the request sent by the forwarder.
Go to Admin > User Management > Address Book. Update the consignee email address on the Email Address field.
From the Job Level on the Job Creation tab, in the Consignee Address Details LOV, update the consignee's email address on the Email ID field and click Save.
Go to MIS > Consignee Notification History, enter the AWB number and click Search.
This feature enables the origin forwarders to send arrival notification along with attached documents to non-registered destination import forwarders/consignees.
The forwarder is able to attach supporting documents while creating a job on Calogi. The consignee can then view or download the supporting documents attached to the job by clicking a link on the notification.
This feature can be enabled or disabled by navigating to My Calogi > Customer Profile.
The notification can be set at three different trigger points: 'On Execution', 'On Acceptance by GHA/Airline' and 'On Uplift of GHA/Airline'. The 'No Notification' option disables the import forwarder notification.
Navigate to Admin > User Management > Address Book. Search for an existing consignee to set up the individual trigger point for the import forwarder notification to be sent.
A consignee can be manually notified soon after the execution of an AWB/CBV through an option 'Notify Consignee' on the Execution screen of an export job.
Here are the steps to follow:
Note: ULD rates will be fetched only if the airline has ULD rates defined on Calogi.
ULD rating refers to charges that are applied at the request of the shipper for consignments carried from airport of departure to airport of destination entirely in ULDs. In order to qualify for Bulk Unitisation Rates, the cargo must be carried from origin to destination in the same or multiple ULDs. Airlines can define ULD characteristics, set-up ULD rates as either rack or contract rates for freight and courier, and quote ad-hoc rates through Calogi.
Answer: Yes. It is mandatory for a customer to book an appointment to gain access to the dnata terminals and collect their shipment(s)
Answer: No. Walk in customers will need to pay by cash
Answer: No. If the shipment cannot be loaded onto the vehicles which have been identified in the appointment, then a separate appointment will be required to collect the balance of the shipment.
Answer: ‘No-show’ charges will be applicable. The customer will be formally notified of the date for implementation of the ‘no-show’ charge
Answer: There is no additional charge for booking an appointment.
Answer: No. The customer will get multiple slot options to choose from and the customer has to select the slot taking into consideration the RTA road ban timing
Answer: The POD will be produced for the pieces collected. The customer will need to take another appointment for the remaining shipment/pieces.
Answer: If HAWB data is received in system from the airline, the Consignee/Agent can take an appointment. If no data has been received in advance, the customer will need to wait for the data capture by dnata
Answer: In case of consignee change, ADM will notify the customer to amend the existing appointment if more than one shipment is contained in the appointment. The customer will need to repeat the appointment request re-confirm the existing appointment (minus the shipment which has been updated with the new consignee details). If it is a single shipment appointment it will be auto cancelled 2 hrs prior to appointment start time.
Answer: ACI is mandatory for all airlines. However, if no ACI is received then an appointment can only be booked after the data has been captured by dnata
Answer: Customs has agreed to honour all booked appointments. However, if there are unforeseen circumstances which means an inspection appointment cannot be met, Customs can reject the appointment. In this case a notification will be send to Customer to rebook the appointment at the next available time.
Answer: Multiple appointments for a single shipment are not allowed, unless the shipment is partially arrived and the customer is willing to take part delivery.
Answer: Multiple appointments for a single shipment are not allowed unless the shipment is partially arrived and customer is willing to take part delivery.
Answer: There will be no notification to airline.
Answer: The appointment system is a web based application which can be accessed through a browser on mobile device.
Answer: The customer will be able to book an independent Customs inspection appointment for sample collection.
Answer: Yes. The customer has the option to update vehicle registration number before entering the gate. The appointment can be updated with a new vehicle number up until 5 minutes prior to the appointment start time.
Answer: Yes. The details of the person authorised to collect the shipment can be updated up until 5 minutes prior to their arrival at the cargo terminal gate
Answer: The customer can process the Customs declaration directly with Customs, through a clearing agent or through Cargo partners.
Answer: Airline will provide accurate information through Advance Cargo Information. The customer will be notified of any change and will need to amend the appointment to reflect the new weight
Answer: The customer will not be able to book an appointment until the shipment information is captured by dnata
Answer: No. However, the appointment system may be implemented for Courier and mail at a later stage
Answer: dnata is operational 24/7 to offer a round-the-clock service to our customers. Customer working timings will not be considered for slot allocation. The customer, will however, be given the option to choose a preferred date/time. If slots are available based on preferred date/time, then the customer will be provided with available options on or after preferred date and time.
Answer: Yes, if the customer is booking in advance. The user must give 24 hours’ notice for expedited handling (to be agreed with ops)
Answer: User will access Appointment module through Calogi login as single sign on. There will be no separate login to access Appointment.
Answer: Based on the Customs declaration it will be identified if Customs inspection is required. If the Custom inspection is required then this must be booked through the appointment system. The system will consider the time required for inspection and a slot for inspection will be allocated. Customs will also be notified with Appointment details once booking is confirmed.
The system will also allow the customer to combine a Customs inspection appointment with a shipment collection appointment allowing the two activities to be carried out sequentially
Answer: No, however customer will receive email notification mandating to file for Customs declaration. If not completed within two hours of the appointment time, the appointment will be automatically cancelled and the Customer notified of the same
Answer: No, the appointment slip to be presented to process delivery of shipment. The Delivery Order details will be automatically stored in the dnata cargo system
Answer: No, dnata will not release the shipment if the authorised person is not present for the appointment
Answer: The customer can enter the cargo terminal from the loop C entry point. The customer need not have a registered vehicle to enter loop C and will have free parking for 60 mins. The Customer can arrange an appointment at the import counter situated in the Customer service centre (Jasmine - What does the customer see? Entry gates A, B, C?)
Answer: The customer vehicle can access import/export docks directly from the Customer service center after obtaining an appointment. Within the dnata terminals the import/export loops are connected for easy access (from Loop C to Loop B to Loop A).
Answer: Format – ‘City code’ space ‘plate code’ space ‘plate no.’
e.g. DUB A 12345, FUJ E 11223
City codes: Abu dhabi (AUH), Ajman (AJ), Sharjah (SHJ), Dubai (DUB), Fujairah (FUJ), Ras al khaimah (RAK), Umm al Quwain (UAQ), Oman (OMN), Qatar (QAT), Bahrain (BAH), Saudi Arabia (KSA), Kuwait (KUW).
Answer: Yes, Multiple vehicles can be included in a single appointment
Answer: Yes. Multiple shipments can be booked through a single appointment
Answer: The vehicle can enter the premises within the grace period. The grace period is 15 minutes prior to or 15 minutes after the start of the appointment
Answer: Yes, Customs can reject appointment. Agent will be get a notification when Customs reject the appointment.
Answer: The Customer needs to amend or cancel the existing appointment and rebook a new appointment for the shipment requiring Customs inspection.
Answer: No. A shipment seized by Customs will not be available for collection via an appointment
Answer: Shipment will be available back in appointment for re-booking.
Customs can halt an inspection based on internal reasons (e.g. non-availability of documents). When Customs suspends an inspection for shipment in an appointment, that particular shipment will be available back in ADM application enabling the customer to book a new appointment for inspection.
Answer: Customer should upload the documents in Customs portal.
Answer: No, delivery order issuance will be generated automatically two hours prior to the appointment time. The delivery order will be automatically stored in the Ground Handling System
Answer: No, customer need not create a job in Calogi. When the appointment is booked the job in Calogi will be auto created.
Answer: Customer will be charged at completion of service at dock (shipment delivered to customer and POD signed). The invoice will be auto generated and updated in Calogi job (DO register page).
Answer: The invoice will be available through Calogi, as it is today. The customer can view/print the invoice from DO register page.
Answer: Customer can view or print the copy of delivery order from Calogi job (DO register page)
Answer: All vehicles entering the dnata premises must be registered for security purposes. The Traffic Management System uses the vehicle registration to allow vehicles to enter the premises for an appointment and to allow automated exit after the appointment has been completed
Answer: The Freight Forwarders must register all vehicles they use to collect their shipments. Transport companies who provide pick-up services to the freight forwarding community must also register their vehicles
Answer: The automated TMS system is operational at dnata Air Cargo City (DXB) only. Entry and exit of vehicles at other dnata terminals (DWC, DFC) will be manually controlled
Answer: Road Feeder Services are not in the scope of TMS, and the process will remain ‘As-Is’
Answer: All vehicles that require access to dnata Cargo terminals must be registered by the 18th November 2019.
Answer: In the scenario when the agent requires a vehicle at the last minute or requires to change vehicle to an unregistered vehicle, the customer will have options such as;
(Note: Additional options are being looked at by dnata)
Answer: Registration is valid for 12 months period from an agreed date that will be considered start of the year. If a registration of a vehicle is to be done between the current year, a prorated amount will apply.
Question for ADM team. I thought we had discontinued this. It implies I have to re-register every 12 months
Automatic Number Plate Recognition Camera
Dubai World Central
Dubai Flower Centre
Customer Service Centre
Traffic Management System
Road Feeder Service
House Airway Bill
Road Transport Authority